PlaSurgery Privacy Policy

Effective Date: 1 August 2024

Introduction

PlaSurgery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and retain your information when you use our website (the "Site") or our services.

Scope of this Policy

This Privacy Policy applies to:

The PlaSurgery website (plasurgery.com)
Our mobile applications (for tablets, smartphones, etc.)
Information collected through email, text messages, and other electronic communications with PlaSurgery
Any other websites we own or operate

This policy also applies to information collected through user accounts, whether you browse the Site as a guest or register for an account as a patient or healthcare provider.

Your Consent

By using the Site or our services, you agree to the terms of this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as described herein. We may also have a separate Cookie Policy that details our use of cookies and similar tracking technologies.

Additional Resources

We recommend reviewing our Cookie Policy for more information on how we use cookies. This Privacy Policy, and the Cookie Policy, may be updated from time to time. We will notify you of any material changes.

Changes to this Privacy Policy

PlaSurgery may update this Privacy Policy periodically. We will reflect the updated "effective date" at the top of this page.

If we make significant changes to how we collect, use, or disclose your personal information, we will notify you through the Site or by email.

We encourage you to review this Privacy Policy regularly to stay informed of any updates. Your continued use of the Site after any changes are posted signifies your acceptance of those changes.

If you object to any updates to the Privacy Policy, you can choose to close your account by contacting us or delete your account through the dashboard.

Information PlaSurgery Collects

PlaSurgery collects personal information to provide a smooth user experience and connect you with qualified healthcare providers in Turkey. Here's a breakdown of the information we collect and how we handle it:

Information You Provide:

Registration: During account creation, you may provide basic information like name, location, email address, phone number, gender, language, birth date, username, and password.
Form Completion: Voluntary forms on our website may collect additional information relevant to your specific needs.
Purchases & Promotions: If you purchase services or participate in promotions, payment information is processed securely through a third-party processor. PlaSurgery never stores or has access to your full payment card details.
User Interactions: PlaSurgery facilitates secure communication between patients and their chosen doctors on the platform. To ensure a safe and transparent environment, we encourage users to avoid sharing sensitive details like:

Phone numbers
Personal email addresses
Any information that bypasses the PlaSurgery platform

User Contributions: Reviews, comments, and other content posted on the platform ("User Contributions") are considered public and may be displayed to other users. Usernames (not email addresses) are displayed with your contributions.

Important Note: PlaSurgery prioritizes user privacy and does not publish photos or medical history on the website. This information is securely transmitted directly to our network of registered doctors interested in your specific treatment.

Additional Information Collection:

We may also collect certain information automatically through your use of the Site. This may include:

Device information (browser type, operating system)
IP address
Usage data (pages visited, features used)

For more details on this automatic data collection, please refer to our separate Cookie Policy.

We take user privacy seriously. We only collect information necessary to operate the platform and connect you with suitable healthcare providers. We have robust security measures in place to protect your information.

Information PlaSurgery Collects Automatically

In addition to the information you provide, PlaSurgery may collect certain data automatically when you use our website. This data is essential for us to operate, maintain, and improve the platform for a better user experience. We collect this information with a legitimate interest in providing a secure and functional service.

Here's a breakdown of the automatically collected data:

User Interaction Data: We track your interaction with the website, including features used, pages viewed, navigation patterns, and any actions taken within the platform.
Device and Connection Data: Information about the device you use to access PlaSurgery is collected, such as operating system, browser type, IP address, referring/exit pages, and device identifiers. This data may also include geolocation based on your IP address to personalize your experience.
Cookies and Similar Technologies: PlaSurgery utilizes cookies for analytical purposes. Cookies are small text files stored on your device that track website usage. You can disable cookies through your browser settings at any time.

For more detailed information on our use of cookies and similar technologies, please refer to our separate Cookie Policy.

We are committed to transparency and user privacy. We only collect the data necessary to operate the platform effectively and securely.

Information You Provide to PlaSurgery

PlaSurgery offers various ways to connect with us and learn about our services. Here's a breakdown of the data you may choose to share, depending on your interaction:

General Inquiries:

If you have questions or need clarification about PlaSurgery's services, you can contact us through the website. The information collected may include:

Name
Surname
Email Address
Phone number (optional)
Country
Request type
Case details (optional)
Documents (optional)

We use this information to address your inquiry and provide relevant recommendations (legal basis: performance of the contract).

Becoming a Patient:

Once you decide to proceed as a patient, we collect additional information to facilitate your treatment journey:

User Account Registration: To create an account, you'll provide basic contact details like name, email address, and phone number (legal basis: performance of the contract).

Communication and Reviews:

PlaSurgery encourages open communication, but prioritizes user privacy. To ensure a reliable experience, only users who have booked a surgery through our platform can leave comments about a doctor or clinic. This ensures feedback is genuine and from verified patients.
You can choose to leave anonymous comments on the platform. However, publicly visible comments require your name and email address (legal basis: performance of the contract).
You can always delete your comments by contacting us at [email protected]

Requesting Treatment:

Through your account, you can submit a request for treatment. This may involve uploading specific documents, including:

Medical data (diagnosis, medical history, scans)
Photos for Diagnosis: In addition to written descriptions, you may also securely upload relevant photos to aid doctor diagnosis.

PlaSurgery prioritizes patient privacy. When uploading photos for diagnosis, please obscure sensitive body parts like the breast or pubic area. You can achieve this by:

Drawing or blurring the sensitive areas.
Cropping the photo to exclude sensitive areas.
Using strategically placed objects to cover sensitive areas.

Trip details (flight ticket, passport data)

Important Note:

Guardian data is only collected if you are authorized to represent someone else.
We collect some medical data with your explicit consent.
Legal obligations may require us to retain certain data for a longer period.

Secure Communication with Doctors:

PlaSurgery prioritizes secure communication between patients and doctors. We offer two options to facilitate a smooth and confidential consultation process:

Secure Chat Box: Our built-in chat feature allows you to exchange messages with your chosen doctor directly within the PlaSurgery platform. All communication through this channel is encrypted to ensure your privacy.
Video Calls: While PlaSurgery doesn't directly provide video call functionality, we integrate seamlessly with third-party video conferencing services like Zoom. You can choose to schedule video consultations with your doctor through these integrated platforms, ensuring a secure and face-to-face experience.

We are committed to transparency and user privacy. We only collect information necessary to process your requests and connect you with qualified healthcare providers in Turkey.

Information PlaSurgery Receives from Other Sources

PlaSurgery prioritizes streamlining your user experience while safeguarding your privacy. Here's a breakdown of the information we may collect from external sources:

Registration with Gmail Account:

For your convenience, PlaSurgery offers registration using your existing Gmail account. By choosing this option, you grant permission to securely access your basic contact information like name and email address from your Google account. This eliminates the need for manual entry and streamlines the registration process (legal basis: your consent).

Data from Medical Providers:

In some cases, PlaSurgery may receive data from partnered medical providers with your explicit consent. This data can significantly enhance your treatment journey:

Medical History (Limited): Only medical history relevant to the treatment plan you pursue on PlaSurgery will be requested from the provider.
Treatment Plan Details: Specific details about your treatment plan at the clinic, ensuring continuity of care.
Trip Details: Flight information and invoices associated with your medical trip can be securely transferred with your consent, simplifying travel logistics.

Important Note:

PlaSurgery prioritizes data privacy and only collects information from medical providers with your explicit consent. You can choose to withhold consent at any time.

How PlaSurgery Uses Your Information

PlaSurgery is committed to using your information responsibly and transparently. Here's a breakdown of how we use the data we collect to provide a seamless and secure experience:

Purposes of Data Use:

PlaSurgery uses your information for various purposes, all aimed at improving your experience and fulfilling our legal obligations. Here's a categorized breakdown:

Essential Features and Services: We use your data to provide core functionalities like account creation, service requests, and platform access (legal basis: performance of a contract).
Personalized Services: With your consent, we may use your data to tailor your experience by suggesting relevant medical facilities and treatment options (legal basis: consent).
Communication: We use your information to answer your questions, address service issues, and keep you informed about updates and new features (legal basis: performance of a contract and legitimate interest).
Research and Analysis: We may anonymize your data for research and analysis to improve our platform's safety, security, and overall functionality (legal basis: legitimate interest).
Safety and Security: We use your data to prevent fraud, abuse, and illegal activities on our platform. We may also use it to comply with legal requirements (legal basis: legitimate interest).
Marketing Communications: With your explicit consent, we may use your contact details to send marketing communications about PlaSurgery's services (legal basis: consent).

Transparency and Your Control:

We strive for transparency in our data practices. We clearly outline the legal basis for each data processing activity.
You have the right to withdraw your consent at any time by contacting us at [email protected]

Important Note:

Medical data is only processed to fulfill your treatment requests and is never used for marketing purposes (legal basis: performance of a contract).

PlaSurgery prioritizes your privacy and uses your information only for the reasons mentioned above. We are committed to responsible data practices and user satisfaction.

How PlaSurgery Shares Your Information

PlaSurgery is committed to responsible data sharing. Here's a breakdown of when and with whom we share your information:

Safety, Legal, and Law Enforcement: We may disclose your information if required by law, court order, or to prevent imminent harm to yourself or others (legal basis: legal obligations).
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner, but we will ensure all transfers comply with data protection regulations (legal basis: legitimate interest).
With Your Consent: We will always obtain your explicit consent before sharing your data for any purpose beyond those mentioned above.
Medical Providers (Limited Sharing): When you request a medical treatment, we share your relevant medical data with the chosen provider to facilitate your care. This sharing is done with your consent and strictly adheres to data privacy regulations (legal basis: performance of a contract).

Transparency and Security:

We conduct thorough security audits of all vendors before entrusting them with your data.
We employ industry-standard safeguards (encryption, access controls) to protect your information.
Your data is stored on secure servers in Germany.
We comply with GDPR regulations for data storage and transfer.

Your Control:

You have the right to know what data we hold about you and request its correction or deletion.
You can withdraw your consent for data sharing at any time.

Important Note:

We prioritize data privacy and never share your information for marketing purposes without your explicit consent.

PlaSurgery is committed to earning your trust by handling your information responsibly and securely.

Managing Your Personal Data on PlaSurgery:

PlaSurgery understands that your personal information is valuable, and they are committed to giving you control over it. This guide details your rights regarding your data and how to exercise them on the PlaSurgery platform.

Your Rights on PlaSurgery:

Access and Correction: You have the right to request a copy of your personal data held by PlaSurgery. This includes information like your name, contact details, medical history (limited to treatment requests), photos, and trip details (if provided). You can also request corrections to any inaccuracies in your data. This right applies to all users, regardless of location.
Deletion: You have the right to request the deletion of your personal data from PlaSurgery's systems. However, there may be legal or regulatory requirements that necessitate PlaSurgery retaining some data for a specific period. This right applies to all users.
Restriction: You have the right to restrict how PlaSurgery processes your data. This means you can limit the purposes for which your data is used or the third parties with whom it is shared. This right applies to all users.
Portability: You have the right to request your personal data from PlaSurgery in a transferable format. This allows you to easily move your data to another service provider if you choose. This right applies to all users.
Objection: You have the right to object to the processing of your data for specific purposes, such as marketing communications. PlaSurgery will honor your objection and cease processing your data for those purposes. This right applies to all users.
Withdrawal of Consent: You can withdraw your consent for PlaSurgery to share your data with third parties at any time. This applies to situations where PlaSurgery has obtained your consent for specific data sharing activities.

Exercising Your Rights:

PlaSurgery makes it easy for you to exercise your data rights. Here's how:

Contact PlaSurgery: Submit your request by email to [email protected]. Be clear and specific about the right you wish to exercise and the data involved.
Verification: PlaSurgery may require verification of your identity to ensure the security of your data.
Response Timelines: Depending on your location, PlaSurgery will respond to your request within the following timeframes:

EEA and UK: You will receive a response within one month of submitting your request.
US: Response timelines vary depending on your state's privacy laws. PlaSurgery typically responds within 30-60 days.

Unresolved Issues: If you are not satisfied with PlaSurgery's response to your request, you have the right to lodge a complaint with the relevant data protection authority.

Additional Information:

EEA and UK Residents: You have the right to complain to your local Data Protection Authority if you believe PlaSurgery has mishandled your data.
US Residents: Your data rights vary depending on the state you reside in. PlaSurgery provides a detailed breakdown of the specific rights applicable in each state with corresponding privacy laws. If you need more details about your state, contact PlaSurgery for further information.
Complaints: If your request is not addressed satisfactorily by PlaSurgery, you can file a complaint with the Federal Trade Commission (FTC) for US residents or your local data protection authority.

PlaSurgery's Commitment to Data Privacy:

PlaSurgery prioritizes data privacy and transparency. They have implemented robust security measures to protect your information and only process your data for the purposes outlined in their Privacy Policy. By providing clear avenues to manage your data, PlaSurgery empowers you to make informed decisions about your information and control your experience on their platform.

Do Not Sell My Personal Information

PlaSurgery does not sell your personal information.

We are committed to protecting your privacy and ensuring that your data is used responsibly. We do not engage in the sale of personal information to third parties for advertising or other commercial purposes.

Your Choices:

You have the right to control how your information is used. PlaSurgery provides several options to manage your preferences:

Account Settings: Access your account settings to adjust privacy and communication preferences.
Contact Us: Reach out to our customer support team at [email protected] to exercise your data rights.

PlaSurgery is dedicated to transparency and user control. We respect your privacy and ensure your information is handled responsibly.

Consumer Rights and Access on PlaSurgery

PlaSurgery understands your right to control your personal information. Here's a breakdown of your options:

Opting Out of Data Sharing:

You can choose not to provide personal information while using PlaSurgery. However, this may limit their ability to assist you.

Accessing and Managing Your Data:

Account Settings: Access your account dashboard to review and update your personal details.
Contact PlaSurgery: Send an email to info@plasurgery to request access, correction, or deletion of your information.

Controlling Marketing Communications:

Opt-out of Emails: Unsubscribe from promotional emails by adjusting your user preferences in your account settings or through the "unsubscribe" link within received emails.

Obtaining a Copy of Your Data:

Submit a request via email to info@plasurgery to receive a copy of your personal information in a digital format.

Account Closure:

Delete your account through the dashboard.
Contact PlaSurgery's customer support to close your account.
While PlaSurgery will dissociate your public contributions from your account, some information may remain cached.
PlaSurgery may retain specific information for legal or record-keeping purposes.

Note: These consumer rights may not apply to accounts of healthcare providers. PlaSurgery may continue to display their public information for patient convenience regardless of account status.

Account Verification and Response Times

PlaSurgery prioritizes data security and accuracy. To ensure the proper handling of your personal information requests, we may require verification of your identity.

Verification Process:

Identity Verification: When submitting a request to access, correct, or delete your personal information, PlaSurgery may ask for additional information to verify your identity. This helps protect your data from unauthorized access.
Common Verification Methods: PlaSurgery may use methods like email verification, password resets, or secure document uploads to confirm your identity.

Response Timeframes:

PlaSurgery strives to respond to verifiable requests within a reasonable timeframe. While we aim to process requests within 30 days, complex requests or high volumes may necessitate additional time. In such cases, we will notify you of the expected delay and the reason for the extension.

Limitations:

Excessive Requests: Frequent requests for data copies may be subject to limitations to prevent abuse and ensure efficient service delivery.
Data Deletion Restrictions: In some cases, legal or regulatory requirements may prevent PlaSurgery from deleting certain personal information.

PlaSurgery is committed to transparency and protecting your privacy. By implementing these verification procedures, we aim to safeguard your data and ensure that your requests are handled accurately and efficiently.

Controlling Advertising and Data Collection on PlaSurgery

PlaSurgery respects your privacy and offers options to control how your data is used for advertising and analytics.

Opting Out of Data Tracking:

If you prefer not to have your data used for advertising or analytics purposes, you can opt-out using the following methods:

Google Analytics: Install the Google Analytics opt-out browser add-onto prevent your browsing activity on PlaSurgery from being tracked by Google Analytics.
Google Ads and DoubleClick Cookies:

Opt-out of interest-based advertising using Google Ads settings.
Opt-out of targeted ads from Network Advertising Initiative (NAI) members

Remarketing and Display Advertising:

Google AdWords: You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads you see by visiting the Google Ads settings page

Additional Resources:

Google Privacy & Terms: Google Privacy & Terms web page provides more information on Google's data collection practices.

Retention of Personal Information:

PlaSurgery retains your personal information only for as long as necessary for the purposes outlined in their Privacy Policy. This includes meeting legal requirements, resolving disputes, and enforcing their agreements.

PlaSurgery's Commitment to Data Security

PlaSurgery understands the importance of protecting your personal information. We implement robust security measures to safeguard your data from unauthorized access, disclosure, or misuse.

Security Measures:

Encryption: We use industry-standard encryption technologies to protect your data during transmission and storage.
Access Controls: Only authorized personnel with a legitimate need for accessing your data are granted permission.
Regular Security Audits: We conduct regular security assessments to identify and address potential vulnerabilities.
Data Protection Training: Our staff undergoes regular training on data privacy and security best practices.

Your Role in Security:

Strong Passwords: Use strong, unique passwords for your PlaSurgery account.
Avoid Phishing: Be cautious of suspicious emails or links that request your personal information.
Report Security Concerns: If you suspect any security breaches, please contact us immediately.

Data Breach Notification:

In the unlikely event of a data breach, PlaSurgery will take immediate steps to investigate the incident and notify affected individuals as required by applicable law. We may also post a notice on the website to inform users of the situation.

PlaSurgery is committed to maintaining the highest standards of data security. However, no system is completely immune to potential breaches. By following these guidelines and working together, we can enhance the protection of your personal information.

Note: While PlaSurgery takes every precaution to protect your data, we cannot guarantee absolute security.

Children's Privacy on PlaSurgery

PlaSurgery is not intended for use by individuals under the age of 18.

We do not knowingly collect, use, or disclose personal information from children. If we become aware that we have collected personal information from a child, we will promptly delete it.

If you believe a child has provided us with personal information, please contact us at [email protected].

Visiting the Site from Outside Turkey

PlaSurgery is committed to serving patients worldwide. If you are accessing the PlaSurgery website from outside Turkey, please be aware that your data may be transferred, processed, and stored on servers located within Germany.

By using PlaSurgery, you acknowledge and consent to the transfer of your personal information to Germany. While data protection laws may differ between countries, PlaSurgery adheres to robust security measures and privacy practices to safeguard your information.

PlaSurgery operates in compliance with German and European data protection laws and regulations.

Call Monitoring and Recording on PlaSurgery

To ensure quality service and for training purposes, PlaSurgery may record and monitor telephone calls. These recordings are retained for a reasonable period and then deleted.

Purpose of Recordings:

Quality Assurance: To evaluate and improve customer service interactions.
Staff Training: To provide learning opportunities for employees.
Legal Compliance: To comply with legal and regulatory requirements.

Data Retention:

Call recordings are securely stored and deleted after a specific period unless required for legal or regulatory purposes.

Your Rights:

You have the right to request access to or deletion of your call recordings by contacting PlaSurgery's customer support.

Note: PlaSurgery prioritizes data privacy and handles call recordings with the utmost care.

"Do Not Track" Signals

PlaSurgery currently does not respond to "Do Not Track" signals. This is due to the lack of a standardized industry definition for these signals.

Automated Decision-Making

PlaSurgery does not use automated decision-making processes that significantly impact individuals based solely on automated processing. All decisions are made with human oversight and consideration of individual circumstances.

Links to External Websites

PlaSurgery's website may contain links to external websites operated by third parties. These websites have their own privacy policies, and PlaSurgery is not responsible for their content or practices. We encourage you to review the privacy policies of any external websites you visit.

Contacting PlaSurgery Regarding Privacy Concerns

PlaSurgery is committed to open communication and welcomes your inquiries about data privacy. Here's how you can reach them:

Email:

Send your questions or complaints regarding data privacy to our data protection office at [email protected]. This is the preferred method for contacting us.

Webform:

Access the PlaSurgery Community Support webform and submit your privacy concerns there.

Postal Mail:

You can also send a physical letter to our Data Protection Officer at the following address:

ALOPLUS – FZCO Company, owner of the PlaSurgery brand, (registered in Dubai under number 48691)Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Postal Code: 342001

Additional Rights:

PlaSurgery acknowledges your right to file a complaint with a data supervisory authority if you are dissatisfied with our privacy practices.